Shipping policy

SayCheese Shipping Policy

Last updated: December 17, 2025

This Shipping Policy explains how SayCheese ships orders placed on getsaycheese.com and what you can expect for processing, delivery, tracking, and shipping-related issues.

1) Order processing time

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
  • During launches, promotions, or peak periods, processing may take longer.
  • If your order contains multiple items, it may ship in more than one package. If so, you’ll receive tracking for each shipment when available.

2) Where we ship (United States only)

We currently ship to U.S. addresses only.

3) Shipping rates & delivery estimates

Shipping options, rates, and delivery estimates are displayed at checkout and may vary based on destination and carrier availability.

Typical delivery estimates (after processing):

  • U.S. Standard Shipping: 3–7 business days
  • U.S. Expedited Shipping (if offered): 2–3 business days

Delivery times are estimates, not guarantees, and may be affected by weather, carrier delays, or other events outside our control.

4) Free shipping over $100 (U.S.)

We offer free standard shipping on qualifying U.S. orders over $100.

  • The $100 threshold is based on your merchandise subtotal after discounts and before taxes and shipping, unless stated otherwise at checkout.
  • Free shipping eligibility is shown at checkout and may change from time to time.

5) Tracking your order

Once your order ships, you’ll receive a shipping confirmation email with tracking details (when available). Tracking may take 24–48 hours to update after a label is created.

If you don’t see your tracking email, check your spam/junk folder or contact us at hello@getsaycheese.com.

6) Address accuracy, returns-to-sender & reroutes

Please double-check your shipping address at checkout.

  • If an order is returned to us due to an incorrect or incomplete address, refusal, or failed delivery attempt, we may require a reshipping fee to send it again.
  • If you need to change your shipping address, contact hello@getsaycheese.com as soon as possible. We’ll try to help, but we can’t guarantee changes once an order has been processed or shipped.

7) Delivered scans, lost, missing, or stolen packages

An order is considered delivered once the shipping carrier marks it as delivered to the address provided at checkout.

If tracking shows delivered but you haven’t received your package:

  1. Check around the delivery location (mailbox, front desk, mailroom, side door)
  2. Ask household members/neighbors
  3. Wait 24 hours (carriers sometimes mark delivered early)

If it’s still missing, contact hello@getsaycheese.com and we’ll help you investigate and, when appropriate, assist with a carrier claim.

8) Damaged in transit / wrong item received

If your order arrives damaged, defective, or incorrect, contact hello@getsaycheese.com as soon as possible (ideally within 48 hours of delivery) and include:

  • Your order number
  • Photos/video of the issue
  • Photos of the outer packaging and shipping label (if possible)

We’ll work with you to make it right (replacement, store credit, or refund depending on the issue and availability).

9) Shipping delays

We are not responsible for shipping delays caused by carriers, weather, or events outside our control. If a package appears stuck in transit, contact us and we’ll assist with next steps.

10) Returns (related policy)

Returns and refunds are handled under our Return & Refund Policy:
https://getsaycheese.com/policies/refund-policy

Contact

For shipping questions, tracking help, or delivery issues:
hello@getsaycheese.com